Dear customer: the truth about IT is one of my most well known essays. Unfortunately, eight years after writing it the biggest change has been how the IT industry has become Digital.
Original publication in Agile Connection journal
Dear Customer as a PDF download
Audio: Dear Customer read by Allan Kelly (MP3 format, 11 minutes)
Dear Customer also forms the prologue to my book Xanpan (available at Amazon)
Translations: Italian translation by Manuel Paccagnella – several other translations have been done (e.g. Polish and Serbia) but the links are lost. If you have the link please get in touch.